1
Is this sunscreen suitable for sensitive skin?
Yes, it is formulated to be gentle and is suitable for all skin types.
2
Can it be worn under makeup?
Absolutely, its lightweight texture makes it an excellent base for makeup.
3
How do I start developing products with you, and what is the lead time?
We have three options to help develop your products:
Products made from scratch: also called “bespoke” in our business model . These are products where formulation, packaging, and labeling are entirely new that we haven’t commercialized yet. For these kinds of products, it usually requires our team to do pure innovation or reverse engineer a benchmark. total lead time to production often takes anywhere from 6 months (depending on the difficulty) to complete as we need to conduct stability tests for the new formulation.
Products off the shelf: also called “in-house formulas” in our business model (Off The Shelf). These are products we have developed and have commercialized. These product formulations have completed stability tests and can be used as a base to create other cosmetics, such as adding different fragrance scent or active ingredients. Lead time to production usually takes 2 months after samples are approved.
4
What is the Minimum Order Quantity (MOQ)?
MOQ starts at 10,000 units per formulation on the Lip range. You can choose to manufacture two shades (5,000 per color) or five shades (2,000 each shade of the same color). For skincare and foundation, our MOQ starts at 10,000 units per packaging style and per formulation type. For other color cosmetics (shadows, lip liners, eyeliner, brow pen, blush sets) MOQ start at 12,000 in packaging of 1g to 3 g. Please check our product page for a complete list of products, and their requirements
MOQs are not negotiable as these minimum quantities needed for our machines to work.
5
Can you help us with the product planning?
Absolutely! Our full one-stop service develops ideas with your brand and all the way through to production. Whatever you need, we have you covered. We work to ensure that your products, formulations and brand work together to say what you want to say. To better serve you we encourage partners to provide us with brief materials, and references (Photos, articles, product descriptions, etc.) for maximum clarity in discovering your brand.
6
Is it possible to order from overseas?
Yes, we currently work with many UK, EU and North America based customers as well as customers in India and Southeast Asia. We are always eager to expand our markets and explore new beauty cultures with you. We usually work on a FOB term, sending the finished products to your nearest port on your desired city.
7
What is your delivery time?
Depends on your delivery preference (by air or by ship) and expected lead time, our project management team always makes sure we beat deadlines, and our products shipped on time base on our set critical path. Our samples are FedEx for your approval. We also help review and organize all paperwork needed for both parties to guarantee smooth shipment and arrival of your finished goods.
8
Is it possible to manufacture a product equivalent to the products distributed in the international market?
Yes. Almost all products out there can be reverse-engineered. Based on our company value, we encourage customers to create their authentic products; it can be by adding different key active ingredients or changing scent on the formula. We understand that hit product sells, so we take in benchmarks, but we also value and respect other brand’s intellectual and cosmetic properties.
9
Is it possible to provide my ingredients?
Yes. We have a highly educated team of experts in cosmetic chemistry. Customer can give us their ingredient, ideas, nominated source, or the ingredient theme. We have close relationships with the world-renounce raw material suppliers. Therefore, we can achieve the formulation you want. If you have your own patented formulation and just need a partner to help do the finished products, we have worked with many brands with this request and understand the process to accommodate the needs.
10
Is it possible to provide my own packaging?
Customer can always send their own packaging to our factory facilities for filling. It is requested for customers that want to send their own packaging to meet our formulation MOQ per Kg. If you are interested in our MOQ per kg to provide your packaging to develop your products, please write to us at dovsdahai@gmail.com
11
Is it possible to buy in bulk formulations?
Customers can buy in bulk formulations. If you are interested in sourcing in bulk formulations, please write to us at dovsdahai@gmail.com
12
Do you provide design services for product packaging artwork and design?
Yes, our company provides full service. We have a skillful team of product designers and creatives in-house. Customers are encouraged to give us their idea of the theme or packaging, such as the color, material, or any other references for us to have a smooth discussion, so that our team can provide you want you are looking.
13
Can you help me find any packaging I want?
We can source most of the packaging in the market as we have a department dedicated to sourcing. It is essential to know that unique packaging shapes tend to have a high MOQ compared to the most common packaging. Also, most packaging from famous brands out there are mostly privately molded, and suppliers usually signed exclusivity to the brands. To replicate a unique packaging requires tooling fees, which can be costly depending on the material and the number of components. We can always develop or source any shapes and styles of packaging for you based on the budget and mutual discussion.
14
How much does it cost?
Our prices are not fixed as every product’s packaging, formulation, label and outlook is different. we are professionals in product development and innovation. For this reason, we do not have a fixed cost.
15
What are the payment terms?
The customer submits 50% of the payment after verifying the approved sample and 50% after the product is completed and before shipping.
16
Can we go to factory to inspect the goods? Or appoint a third party to inspect?
Yes. We will notify you of the inspection time when the goods are ready.
17
Can you use our brand's quality standards?
Yes.Please provide your quality specification, and we will confirm with our quality control department.
18
Will there be a charge for samples?
Stock samples can provide1-2 pieces for testing. If you need customized samples, sample fees will be charged.
19
Can you customize products for me?
Yes, we offer a turnkey solution. We can assist with everything from containers, formulations, colors, to packaging.
20
Do you have export experience?
Our factory primarily exports 70% of its products, serving clients from around the world.
21
Can you produce clean or mineral formulas that are skin-friendly?
Yes, we can propose suitable formulations based on each country's definition of skin-friendly ingredients.